Booking Information
Contents
- AGENT INFORMATION
- CANCEL BOOKING
- PASSENGER INFORMATION
- Helpful Hints
- IMPORTANT INFORMATION ABOUT BOOKING MINORS
- BOOKING INFORMATION
Helpful Hints
Use this screen to cross-reference this booking with another, change dining, change bed configuration, add special requests for dining or medical information and, if necessary, cancel the booking.
When changing dining, be aware that both 1st and 2nd seating may be waitlisted. It is best to check availability before changing the dining request.
AGENT INFORMATION
Travel Agent Information
Booking Agent: Displays the travel agent who originally created the booking.
Agent Contact: Displays the most recently designated agent contact. Initially this name may be the same as the Booking Agent. However, this name can change over time if the booking is assigned to a new agent or if a second agent calls to make changes to the booking.
The Complete Cruise Solution booking engine provides two screens to edit Agent Contact. You can use either the Create Booking or Booking Information screens.
BOOKING INFORMATION
Status
This field will show booking status, which can be Booked, Waitlisted, Cancelled, or Guaranteed.
Open Date
This is the date the booking was made.
Cancel Date
If the booking has been cancelled, this shows the date of cancellation.
Deposit Due date
This shows the date by which the deposit must be received by P&O.
Required Deposit
This shows the deposit amount.
Create Travel with ID
Click the "NEW" button to add a cross-reference number to the booking. You can enter the booking numbers that you would like cross-referenced. Click the link to see the list of cross-referenced bookings
Seating Request
Select the dining from the drop down menu. This field is required. 1st and 2nd dining are available on all ships. When selecting 1st or 2nd seating, you will also be required to request a table size. Select the appropriate table size from the drop down menu.
If your passenger has chosen Anytime dining, you will not be requested to enter a table size.
Table Size
For first and second seating, this is where you request a table size.
Special Table Request
This provides an option for special seating requests, such as tables for 2 or 10, seating by the window, and wheelchair-accessible seating. This field is not required. Select the appropriate request from the drop down menu.
Bed
Choose the desired bed configuration from the drop down menu.
- Queen
- Twin
When booking a guarantee it is not possible to select a bed configuration because the specific cabin is unknown. Simply leave the field blank.
When booking triple or quadruple occupancy, the bed configuration must be twin.
In some cases the system may not accept a bed configuration either because the stateroom does not feature convertible beds or because a certain configuration is required. If the system accepts neither queen nor twin, leave the field blank.
CANCEL BOOKING
Bookings that are cancelled before balance due date (56 days prior to departure) will lose the deposit paid when the booking was made.
If you are looking to cancel a booking within the balance due date please refer to our brochure for details of our cancellation fees.
For bookings that are made, where full payment is taken at time of booking, please refer to our brochure for details of our cancellation fees.
Flexicruise Bookings
Different cancellation terms apply to these bookings. It must be made clear to the passenger that the standard terms and conditions do not apply to these bookings:
Period within which written notice of cancellation is received by P&O Cruises | Cancellation charges (percentage of Price) |
From the date of booking until balance due date | Deposit |
From balance due date to 42 days prior to departure | 45% |
41 to 16 days prior to departure | 75% |
15 to 6 days prior to departure | 90% |
5 days or less before departure or failure to embark. For fly cruises, departure day is the date of the flight departure. | 100% |
Cruise Ahead Bookings
Different cancellation terms apply to these bookings. It must be made clear to the passenger that the standard terms and conditions do not apply to these bookings:
- For bookings cancelled 42 days or more before departure, a 45% cancellation charge will apply
- Cancelling between D-41 days and D-16 will incur a charge of 75%
- Cancelling between D-15days and D- 6 will incur a charge of 90%
- Cancelling at D-6 until departure will be charged at 100%
REFUNDS
Refunds are returned back to you, the agent, in the same way as the original payment was taken:
ABTA Agents (who pay on a weekly direct debit (sps)
- Refunds can be claimed on your weekly file
TTA and Deed of Bond Agreement Agents
- Refunded by cheque
Credit Agents
- You can claim credits back on your monthly statements
Credit Card Agreement Agents
- Commission refunded to you by cheque
- Monies due to the passenger are refunded to the credit card the payment was made with
TRANSFERRING A BOOKING
In some instances, rather than cancel the booking, your passenger may be interested in transferring their booking to another cruise. The booking may be transferred under the following circumstances:
- It is before the balance due date of the current booking
- The new booking is of a greater value
- The new cruise sails within 12 months of the original departure date
Please note if the booking is transferred a £100 administration fee will apply.
PASSENGER INFORMATION
Title
Select the correct title for the passenger. This is a required field. The title must agree with the gender.
First Name
Type in the first name as it appears on the passenger’s travel documents. This is a required field. If you have entered a membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the membership record. This can be changed by calling P&O.
Last Name
Type in the last name as it appears on the passenger’s travel documents. If you have entered the membership number, the name will appear as it shows on their member record. If this is incorrect, the name should be corrected on the member record. This can be changed by calling P&O. The correct last name must be entered to make the booking.
Suffix
If the passenger uses a suffix (such as Jr., III, Ph. D., etc.), it can be entered here. This should be entered only if it matches the membership record. This is not a required field.
Gender
Select the correct gender. This is a required field. The gender must agree with the title.
Age
It is mandatory for you to provide your passengers’ dates of birth, for each passenger on the booking.
Submit Changes button
Be sure to click on the "SAVE" button on the bottom of the screen in order to finalize the changes to the booking.
Return to Booking Confirmation button
Click the "BACK" button to return to the previous screen.
Reset Form button
Click on the "RESET" button if you would like to erase all of the information you have typed on this screen and start over.
IMPORTANT INFORMATION ABOUT BOOKING MINORS
General Age Guidelines
- To travel on Adonia, Arcadia or Artemis, all passengers must be over the age of 18 years.
- Infants must be at least 6 months old when they travel.
- To travel on a transatlantic crossing, a Caribbean cruise a round the world cruise or some of our more remote itineraries, all children must be over the age of 1 year.
- Youths can travel in their own stateroom, as long as they are escorted by adults un another stateroom.
Onboard Information
Children’s Programs
Minors may participate in the appropriate children’s programs based on their ages. Call P&O for details. Youth Center staff cannot administer medication. Nursery nurses change diapers and bottle feed. Children under 1 are welcome to visit the Youth Center during operating hours, but must be accompanied and supervised by a parent or guardian at all times during their stay.
Registration
All minors must be registered before they can participate in any of the organized children’s activities onboard. Call P&O for details.
Meals
Meal service is not provided in the Activities Center. Ice cream, soft drinks, fruit drinks and cake may be offered for special parties. If a child has any dietary restriction prohibiting these foods, alternative snacks will be provided on request as stated on the registration card. On port days, parents may sign their children up for supervised lunch service.
Restrictions
- The legal drinking age of 18 years is always observed on board and proof of age may be required.
- Passengers under the age of 18 will not be permitted in the Casino and proof of age may be required.
- Other adult areas on the ship may restrict minor passengers from using facilities without adult supervision. Passengers may consult the Reception Desk for information about such limitations.
Dress and Conduct
We encourage all children to conform to the suggested dress code of the day. Children must wear cover-ups over swimwear in interior public areas.